Terms of Service

1. Agreement to these terms

These Terms of Service ("Terms") are a binding agreement between you (and any organisation you represent) and Intertraff, governing your access to and use of the Intertraff VMM website, API endpoints, dashboard and documentation (the "Service"). By creating an account, generating an API key, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service. If you use the Service on behalf of an organisation, you represent that you are authorised to bind it.

2. Definitions

• "Service": the Intertraff VMM website, API, dashboard and documentation.
• "API key": the credential issued to your account to authenticate requests.
• "Input": the images, URLs and parameters you submit to the Service.
• "Output": the recognition results the Service returns to you.
• "Cloud plan": the hosted, metered offering.
• "On-Premises plan": a deployment of the engine inside your own infrastructure under a separate order.

3. Accounts & API keys

You must provide accurate registration details and verify your email. You are responsible for all activity under your account and API keys, and for keeping your keys confidential. Do not share keys publicly or embed them where they can be extracted. You can rotate or revoke keys from your dashboard, and you must notify us promptly at support@intertraff.ai of any unauthorised use. You must be at least 18 years old, or the age of majority where you live, to use the Service.

4. The service & plans

The Cloud plan includes up to the published monthly image allowance (currently 300,000 images per month) at no cost; quotas, regional models and limits are described on our pricing and documentation pages and may change. The On-Premises plan is provided under a separate order or agreement. We may add, change, suspend or discontinue features, endpoints or plans, and may impose rate limits or technical restrictions to protect the Service. We aim to give reasonable notice of material changes.

5. Acceptable use

You agree to use the Service lawfully and only with images and data you are legally entitled to process. You must not, and must not permit others to:

• use the Service in violation of any applicable law, including data-protection, privacy, surveillance and CCTV/ANPR regulations;
• submit images you do not have the right or a lawful basis to collect, store and process;
• use recognition results to unlawfully track, profile, harass, stalk or discriminate against any individual, or to re-identify people beyond what your lawful basis permits;
• resell, sublicense or expose the API as your own competing service without our written agreement;
• reverse engineer, decompile or attempt to extract our models or source code, except to the extent the law expressly permits;
• circumvent quotas, rate limits, authentication or other security controls;
• upload malware or interfere with or disrupt the integrity or performance of the Service;
• use the Service as the sole basis for safety-critical or legal decisions without appropriate human review.

You are solely responsible for compliance with the laws applicable to your use, including obtaining any required notices, consents or authorisations.

6. Your data & responsibilities

As between you and Intertraff, you retain all rights in your Input and Output. You grant us a limited, non-exclusive licence to process your Input solely to provide the Service and return Output to you. You represent and warrant that you have all rights and a valid lawful basis to submit your Input and to receive the Output. Where the Service processes personal data on your behalf, you are the controller and we are the processor; our handling of such data is described in the Privacy Policy and any applicable data-processing terms. You are responsible for the legality of your use case and for the consequences of decisions you make using the Output.

7. Fees & payment

The Cloud free tier is provided at no charge up to its stated limits. Paid usage, higher volumes and On-Premises licensing are governed by the order or agreement you enter into, including any fees, taxes and payment terms stated there. We may change pricing for future periods with reasonable notice. Free-tier usage that exceeds published limits may be rate-limited or suspended.

8. Intellectual property

The Service, including its software, recognition engine, models, documentation, design and trademarks, is owned by Intertraff and its licensors and is protected by intellectual-property laws. Except for the limited right to use the Service under these Terms, no rights are granted to you. You may use our documentation and code samples to integrate with the Service. Any feedback you provide may be used by us without obligation to you.

9. Third-party services

The Service may link to or rely on third-party services, such as the source at an image URL you provide. We are not responsible for third-party content, websites or services, and your use of them is at your own risk and subject to their terms.

10. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including fitness for a particular purpose, merchantability, non-infringement, accuracy or availability. Recognition is probabilistic: Output may be incomplete or incorrect, and confidence scores are estimates. You should not rely on the Service as the sole basis for legal, financial, enforcement or safety-critical decisions without appropriate human review. We do not warrant that the Service will be uninterrupted or error-free.

11. Limitation of liability

To the maximum extent permitted by law, Intertraff and its suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, arising out of or relating to the Service. Our total aggregate liability for all claims relating to the Service will not exceed the greater of (a) the amounts you paid us for the Service in the 12 months before the claim, or (b) EUR 100. Some jurisdictions do not allow certain limitations, so parts of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.

12. Indemnification

You agree to indemnify and hold harmless Intertraff and its officers, employees and suppliers from and against any claims, damages, liabilities and expenses (including reasonable legal fees) arising out of your Input, your use of the Service, or your breach of these Terms or of applicable law, including data-protection and privacy laws.

13. Term & termination

These Terms apply while you use the Service. You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, create risk or legal exposure, or for prolonged inactivity, and we may discontinue free tiers. On termination, your right to use the Service ends and we may delete account data in line with the Privacy Policy. Sections that by their nature should survive (including ownership, disclaimers, limitation of liability, indemnification and governing law) survive termination.

14. Changes

We may modify these Terms from time to time. When changes are material we will update the "last updated" date above and, where appropriate, notify you. Changes take effect when posted, or on any stated effective date. Your continued use of the Service after changes take effect means you accept them; if you do not agree, stop using the Service.

15. Governing law

These Terms, and any dispute arising out of or in connection with them or the Service, are governed by the laws of the country in which Intertraff is established, without regard to its conflict-of-laws rules, and you agree to the exclusive jurisdiction of its competent courts, unless mandatory local law gives you other rights.

16. General

These Terms, together with the Privacy Policy and any order or data-processing terms, are the entire agreement between you and Intertraff regarding the Service. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or successor. We are not liable for delays or failures caused by events beyond our reasonable control.

17. Contact us

Questions about these Terms? Email support@intertraff.ai, or reach Intertraff through the details at intertraff.com. See also our Privacy Policy.